Poor Communication Has Deadly Results Says Boca Raton Nursing Home Neglect Lawyer

By Osborne & Francis
October 25, 2023

Nursing home staff need to be informed of steps needed to keep residents safe or injuries or death may result says Boca nursing home neglect lawyer Joe Osborne.

Small things can have a big impact when a nursing home is caring for someone who’s frail, elderly or suffering a serious disability. In an average workplace a failure to communicate may lead to a simple mistake or an unhappy customer. In a Florida nursing home if staff don’t properly communicate with each other the results can literally be deadly says Boca nursing home neglect lawyer Joe Osborne.

A small nursing home in Minnesota has been found by state officials to have acted neglectfully in the accidental death of a resident, reports the Duluth News Tribune. An investigator from the Office of Health Facilities Complaints, part of Minnesota’s Department of Health, found,

  • The resident had been admitted to Cornerstone Villa in Buhl last May, the day before the accident, diagnosed with Alzheimer's, sensory difficulty and generalized weakness.
  • An evaluation by a physical therapist found she had no concept of time or place and a staff member should have a hand on her when she walked to try to prevent her from falling.
  • Later that same day five staff members witnessed the resident walking with a walker but failed to intervene.
  • An alarm went off after the front door opened and two staff members found her outside lying face down on the sidewalk, which was stained with a lot of blood.
  • The walker apparently got stuck in the door frame, according to the nursing home, which may have caused the resident to fall.
  • She was transported to a local hospital with multiple facial fractures and later transferred to a larger hospital.
  • Because the resident was so severely injured family members decided she should receive "comfort care" and the resident died two days later.
  • The cause of her death, according to the death certificate, was "complications of cranial facial fractures secondary to a fall."

The outcome of the investigation, released last month, was that "based on a preponderance of evidence, neglect occurred" in the incident. The facility’s manager described the situation as “the right hand didn't know what the left hand was doing” and the problem was corrected internally before the state investigation started. The Office of Health Facilities Complaints found that Cornerstone Villa made needed corrections and was back in compliance with state standards by last September.

The facts of this case paint a classic picture of negligence by a nursing home.

  • The nursing home owed the resident a duty of care: If a facility determines a resident needs help to walk safely that needs to be communicated to staff and staff need to provide that help.
  • There was a breach of that duty: The finding by the physical therapist either wasn’t communicated to staff or staff ignored it.
  • The breach in the duty of care caused an injury: No one accompanied the resident while she was walking to prevent her from falling or going outside, she fell outside and was mortally injured.
  • Damages resulted: The resident suffered deadly injuries. She and her family also suffered pain and suffering.

This kind of miscommunication and neglect happens all the time in nursing homes across Florida and the country, it’s just not reported.

If you or a loved one have suffered an injury due to neglect by a nursing home in the South Florida area, contact Boca Raton nursing home abuse lawyer Joe Osborne at (561) 293-2600 or fill out this online contact form. You can discuss your case, how the law may apply and your best legal options to protect your rights and obtain compensation for your loved one’s injuries.


5 star icon

Quick and fair resolution to a unique case. On advice of my own attorney, I engaged Joseph Osborne of Osborne & Francis of Boca Raton, FL. Mr. Osborne had considerable experience in cases such as mine and the results showed that. Mr. Osborne and his staff were very helpful, kept me up to date, and listened to my input. The settlement was very fair as far as I am concerned.

C. Smith

5 star icon

“I am so thankful for EVERYONE, the entire staff at Osborne & Francis Law, for mentoring me through the mediation process with my hip replacement failures. I didn't realize how MUCH pressure they relieved me of by helping me deal with the reality of this traumatic time in my life, as it was OVER so quickly with a positive result. My family is grateful to have their mom HAPPY & FOCUSED on the future, rather than worrying over what happened in the past! FAST FORWARD, we are LIVING LIFE to the fullest once again!”

Erica F.

5 star icon

"Best personal injury attorney around, I could not be happier! I was seriously injured in a car accident and Osborne and Francis helped me through the entire process. I was blown away by how knowledgeable the staff and attorneys are at this incredible law firm. I would not hesitate to recommend this law firm to friends and family!"

E. Holland

5 star icon

Dennis and the other Osborne & Francis staff were amazing! Our case was HUGE and required tender loving care. Everyone on our case did their part by putting all the puzzle pieces together. We were given step by step updates and put at ease when our nerves got the best of us. For every inquiry we made we received a timely response...You are appreciated!

T. Andrews

5 star icon

“Attorneys Greg Francis and Ryan Fletcher at Osborne & Francis Law Firm represented me in my personal injury case.The defendant drew a line in the sand and was adamant on a settlement amount I was almost willing to accept. After the dust settled and the smoke cleared, we settled for 3 times that amount!!! When they say ‘Real Tough Lawyers,’ they mean it.”

J. Davis

5 star icon

“I couldn’t have asked for a better lawyer/ firm — everything was done professionally exactly how I wanted. Due to COVID my personal attorney Mr. Garcia was still able to make things work in a timely manner and he never made me feel like he wasn’t working. Overall I’m happy with how my case turned out and I would recommend him and this law firm to anyone. 100% satisfied.”

Ready For Your Free Consultation?

Please Fill Out Our Form Below For Your Free Consultation

Hiring a lawyer is the first step towards recovering a better quality of life. At Osborne & Francis, we devote our undivided attention to each client, and all communications are held in the strictest privacy. Contact us by filling out the form or calling us directly at (561) 293-2600.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.