Defective Product Litigation

Defective Product Litigation

Defective Product Attorneys: For When Consumer Goods Go Bad

Defective products can range from inconvenient to potentially fatal. In seeking justice for the harm caused by bad consumer goods, a defective product attorney may be needed to investigate the source of the issue.

There are (or should be) fail-safes in place to make sure every item you buy, service you use, or food you consume doesn’t cause harm. If you are injured by a defective product, it’s because somewhere along the line, something went wrong.

The attorneys at Osborne & Francis have the experience necessary to help investigate the origin of a product’s defectiveness, and hold the responsible party or parties accountable. If you have questions about a defective consumer product you need answered, call us today at(561) 293-2600.

To learn more about your consumer product protections, and the strict product liability that applies to those who make and sell products, read on.

Video Transcript

So you've been in a car accident. What happens next? There are many things that you should do but here are the three most important:

Number One: See a doctor immediately. 

A broken bone is easy to see, but some injuries are not. The most common injuries from car accidents happen in the neck, back, or head. The only way to diagnose and treat them is by seeing a doctor. A doctor can help ease the pain, provide medication, reassure you of how your injury may impact your daily life, and tell you what not to do to make it worse.

A visit to the doctor can also give you legally protected time off to recover and rest your body after an accident, and it documents and provides the evidence you may need for your case. Even a five-mile-per-hour car accident can cause a serious injury. So whether you've had a severe accident or a minor collision, see a doctor. And if you don't have medical insurance, let us know and we'll make sure that you receive the proper care. 

Number Two: Write everything down.

Even if it seems small, during times of stress or injury it is common to forget the little details. Make sure you keep note of the pain that you're in. With neck, back, and head injuries, sometimes simple activities such as walking up the stairs or picking up a toddler may cause severe pain. 

You may not be sleeping well at night. Documenting how much you sleep and how often you wake up due to pain is also very important. And lastly, if you have any cuts or bruises, take daily photos as you heal. This will provide visual evidence of the injuries that you've suffered. 

Number Three: Do not speak to an insurance company until you've spoken to a lawyer.

Please understand that the insurance adjuster works for a billion-dollar corporation and not for you. Their interests are solely for their insurance company, and their goal is to provide you with the least amount of financial settlement as quickly as possible. When you do speak with them, remember they will record the conversation. Why do they do this? Because they've been trained to ask questions that may confuse you. So talk to us before you talk to them. 

So remember: See a doctor, document everything, and call us before calling the insurance company for your free private consultation. We are here for you. Real tough lawyers fighting real tough issues.

What Are Consumer Products?

A shorter answer might be to list what aren’t consumer products, because just about everything we buy is a consumer product, aka a “final good” at the end of the manufacturing process. Consumer products are the things we buy online and off shelves.

Here are the main four consumer product categories:

  • Convenience: Frequently bought products that customers rarely go without or even think about because they’re relatively inexpensive. These are products like toothpaste, most grocery items, and pens. They’re products you’d expect to find in any city or small town, mall or gas station, whenever you desire them.
  • Shopping: Products that you buy less frequently and often consider more carefully are shopping products, items like clothing, electronics, furniture, airline tickets, or used cars. This is an area where quality and price make a great deal of difference for consumers.
  • Specialty: The next tier of goods includes specialty brands or niche products. This includes items like high-end cars, designer clothing, or high-quality equipment for photography, sports, or music. Luxury watches and exotic perfumes also fall in this far more expensive category.
  • Unsought: This section includes products you may not think or even know about under normal circumstances. Items like life insurance, engagement rings, and fire extinguishers are examples of rarely-made purchases in this category.

There are different types of marketing needs associated with each category to try and get those items into our lives, and money out of our pockets. For products and services you want or need, that’s an agreeable exchange, but what happens when you’re sold a misleading or defective product? Read on to find out who is responsible.

What Is Product Liability? Who Is Responsible for Defective Consumer Products?

The simple definition for “product liability” means that a manufacturer or trader is held responsible when selling a faulty product. An example is a used car salesman who sells a consumer a ‘lemon car.’ The term ‘lemon car’ is American English slang for a vehicle that looks good on the outside, but actually has manufacturing defects or hidden damages that undercut its utility, value, or safety.

There are so many potential ‘lemon’ products out there that the law has a phrase for them as well. Namely, a ‘lemon law’ refers to statutes adopted in various states that make it easier for a car-buyer “to sue for damages or replacement if the dealer or manufacturer cannot make the car run properly.”

Lemon laws may apply to other consumer products in addition to cars. When a lawsuit is allowed, it’s often a product liability lawyer’s task to investigate and help identify the responsible party. So who might be responsible for product liability?

While they can often overlap, there are three main areas of product liability/responsibility:

Designer Liability
The designer of a product may be responsible if there’s a design flaw that makes the item unsafe when assembled just as they specified.

For example, if a cabinet of drawers has a base so small that you cannot open the top drawer without it overbalancing and falling over, it may not be the manufacturer’s fault. If the designer and manufacturer are separate entities, bad schematics are likely the designer’s error, rather than an assembly issue.

Manufacturer Liability
If the design is good but there’s an issue with the making of a product, the manufacturer may be held liable.

This may happen if the machines that make a product are flawed, such as a stamp that cracks or weakens a product. Another example is if an isolated batch is made incorrectly, causing dangerous contamination. Similarly, food products made with spoiled ingredients could lead to poisoning or injury.

Distributor Liability
A distributor is responsible for properly selling a product. Sellers have an obligation to honestly inform consumers of an item’s limitations, and to resist overpromising via advertising.

For example, promoting an ‘indestructible’ helmet that cracks on impact could lead to serious consumer injury. In this scenario, it may not be the designer or the manufacturer who is responsible for misinforming the customer, but instead the distributor/seller/marketer if they acted independently, and are not associated with the production company.

You may be aware that the product you purchased is defective, but who exactly is responsible for the failure may not be clear. Fortunately, strict product liability law may apply, which lowers the standard of proof for a consumer to a level playing field.

What Is Strict Product Liability?

In strict product liability cases, instead of proving negligence, a consumer and their lawyer need only prove that:

The product was unsafe or dangerous by design, manufacture, or distribution
The good was intended to meet the customer without alteration between design/manufacture and sale
The product caused injury
In negligence cases, intention matters, but under strict product liability law, it may not. The product liability lawyers at Osborne & Francis are equipped to investigate defective consumer products on your behalf, and can help gather the evidence required for full consideration of your rights under the law.

Are Defective Medical Devices Consumer Products?

The office of Osborne & Francis has extensive experience in representing patients injured by defective medical devices such as knee replacement implants, hip replacements, and vena cava (heart vein) implants. These devices are not classified as consumer products because a person cannot buy and implant such a device without a doctor or surgeon.

However, there are consumer medical devices on the market, and they can be dangerous if they are defective, or sold without proper warning and instruction. This includes microneedling kits, home testing supplies for diabetes, and electronic stimulators that could lead to injuries like scarring, infections, or burns.

We at Osborne & Francis are passionate in our advocacy for consumers who have been let down or lied to regarding both consumer products and defective medical devices. If you have questions about a harmful item that has impacted you, call us at (561) 293-2600 for a free consultation regarding your rights.

What Does a Settlement or Damages Award Mean for Consumers?

If you were sold a defective or dangerous consumer good that caused you injury, a successful verdict or settlement could mean:

  • A refund for the defective item you were sold.
  • Financial support for medical bills due to hospitalization, doctor’s visits, physical therapy, or medication necessary after a defective product injury.
  • Payment for lost wages or employment opportunities if your injury interrupted your work or career.
  • Monetary acknowledgement for pain and suffering due to the damage and stress caused by a defective consumer product.
  • Wrongful death damage awards if the defective product caused or contributed to a loved one’s death.
  • Industry improvements such as a product recall, a change in design safety or manufacturing quality, or life-saving warnings on products.

Industry improvements such as a product recall, a change in design safety or manufacturing quality, or life-saving warnings on products.
Seeking legal amends for your situation could help change industry standards, and make the world safer for those around you. Call Osborne & Francis at (561) 293-2600 for dedicated representation.

The items you buy should be for your benefit, not your detriment — call the offices of Osborne & Francis at (561) 293-2600 if you’ve been injured by a consumer product.

contact our office to speak to a lawyer.

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What are consumer products?

C. Smith

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“I am so thankful for EVERYONE, the entire staff at Osborne & Francis Law, for mentoring me through the mediation process with my hip replacement failures. I didn't realize how MUCH pressure they relieved me of by helping me deal with the reality of this traumatic time in my life, as it was OVER so quickly with a positive result. My family is grateful to have their mom HAPPY & FOCUSED on the future, rather than worrying over what happened in the past! FAST FORWARD, we are LIVING LIFE to the fullest once again!”

T. Andrews

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“Attorneys Greg Francis and Ryan Fletcher at Osborne & Francis Law Firm represented me in my personal injury case.The defendant drew a line in the sand and was adamant on a settlement amount I was almost willing to accept. After the dust settled and the smoke cleared, we settled for 3 times that amount!!! When they say ‘Real Tough Lawyers,’ they mean it.”

Erica F.

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"Best personal injury attorney around, I could not be happier! I was seriously injured in a car accident and Osborne and Francis helped me through the entire process. I was blown away by how knowledgeable the staff and attorneys are at this incredible law firm. I would not hesitate to recommend this law firm to friends and family!"

J. Davis

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“I couldn’t have asked for a better lawyer/ firm — everything was done professionally exactly how I wanted. Due to COVID my personal attorney Mr. Garcia was still able to make things work in a timely manner and he never made me feel like he wasn’t working. Overall I’m happy with how my case turned out and I would recommend him and this law firm to anyone. 100% satisfied.”


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Quick and fair resolution to a unique case. On advice of my own attorney, I engaged Joseph Osborne of Osborne & Francis of Boca Raton, FL. Mr. Osborne had considerable experience in cases such as mine and the results showed that. Mr. Osborne and his staff were very helpful, kept me up to date, and listened to my input. The settlement was very fair as far as I am concerned.

E. Holland

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Dennis and the other Osborne & Francis staff were amazing! Our case was HUGE and required tender loving care. Everyone on our case did their part by putting all the puzzle pieces together. We were given step by step updates and put at ease when our nerves got the best of us. For every inquiry we made we received a timely response...You are appreciated!

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How Can I Contact a Defective Product Attorney?

There is a harmful assumption among the population that injury from a consumer product must be the fault of the customer, but that is simply not the case. When a consumer good is designed, made, or sold irresponsibly, resulting injuries should not be dismissed as merely a matter of ‘user error’ — another party may be liable.

Dangerous product defects deserve full consideration under the law.

If you or a loved one has been harmed by a consumer product, call the offices of Osborne & Francis at (561) 293-2600, or fill out our online contact form to schedule a free and confidential consultation with a product liability attorney. For your convenience, we have offices located in Boca Raton, Orlando, and Lakeland. The items you buy should be for your benefit, not your detriment, and we are here to help you seek justice if you were wronged.

Frequently Asked Questions

What are consumer products?

Consumer products are classified into four general categories. The first is convenience products that are common, inexpensive, and widely available like toothpaste, most grocery items, and pens. Second are shopping products purchased less frequently and with more consideration, like clothing, electronics, or used cars. Third, there are specialty products, high-end or luxury items like designer clothing or photography/sports equipment. The fourth category contains unsought products that are rarely bought, and only under specific circumstances — services or items like life insurance, engagement rings, or fire extinguishers.

Who is responsible for defective products?

Product liability may be proven in areas of design, manufacturing, or selling/distribution. However, injuries from defective products may overlap between these three general categories, and product liability lawyers like we at Osborne & Francis can help investigate the source.

What is “strict product liability” for consumer products?

Strict product liability law creates a fair playing field for consumers who are injured by defective products. Instead of having to prove the high standards for intention and negligence, the plaintiff and their legal representatives need only prove that (1) the product was dangerous, (2) the good or service was not meant to change between design/manufacture and direct sale to the consumer, and (3) the product caused injury.

Under strict product liability, it may not matter whether someone knew they could cause harm, it only matters that harm was caused.

When do I need a defective product attorney?

A defective product lawyer may aid in proving that you were injured by a defective product or consumer good, and help you seek fair treatment under the law. Contact Osborne & Francis at (561) 293-2600 for a free and confidential consultation regarding your rights as a consumer.